Privacy Policy for RvMart App
Last updated: 30 October 2026
RvMart (“we”, “our”, or “us”) operates the RvMart mobile application (the “App”) and the website https://rv-mart.com.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our App or website.
By using the App, you agree to this Privacy Policy.
1. Information We Collect
a) Information you provide
– Name, email, phone number, and address when you create an account or place an order
– Phone number used for OTP / login (Firebase Authentication)
– Profile photo (if you upload one)
– Payment and order details (processed through our website / payment partners)
– Messages you send via WhatsApp support or contact forms
b) Information collected automatically
– Device information (model, OS version, unique device identifiers)
– IP address and approximate location
– App usage data (pages visited inside the App, crash logs)
– Cookies and similar technologies used by our website inside the App (WebView)
c) Permissions used by the App
– Internet – to load website and features
– Network state – to detect online / offline status
– Location – for delivery / store-related features (if enabled)
– Camera – to upload product images or profile photo
– Photos / media – to select images to upload
– Notifications – for order updates and offers (OneSignal)
2. How We Use Your Information
We use your information to:
– Provide and improve the shopping experience
– Process orders, payments, and deliveries
– Manage your account and login (including Google Sign-In and phone number login via Firebase Authentication)
– Verify your phone number using OTP
– Send order updates and promotional notifications (you can turn these off)
– Respond to support requests (including WhatsApp)
– Prevent fraud and keep the App secure
– Analyse usage to improve features
We do not sell your personal information.
3. Third-Party Services
The App may use trusted third-party services:
– Google Sign-In – for login
– Firebase Authentication (Google Firebase) – for phone number OTP login and account verification
– OneSignal – for push notifications
– Payment gateways (for example PhonePe, Google Pay, UPI, etc.) – for payments
– Our website (rv-mart.com) – products, cart, account, and orders run through the website inside the App
These services have their own privacy policies. We recommend you read them.
WhatsApp is opened only when you tap “Need Help”. Chat happens on WhatsApp’s platform under their terms.
4. Cookies
The App uses a WebView to show https://rv-mart.com.
Cookies and similar data may be stored to:
– Keep you logged in
– Remember cart and preferences
– Improve website performance
You can clear App data / cache from your phone settings to remove stored cookies.
5. Data Sharing
We may share information only when needed:
– With payment and delivery partners to complete your order
– With service providers (hosting, notifications, authentication, analytics) under strict agreements
– If required by law or to protect our rights and users
We do not share your data for unrelated advertising.
6. Data Security
We take reasonable technical and organisational measures to protect your data.
However, no method of transmission over the internet is 100% secure. Please use a strong password and keep your device secure.
7. Data Retention
We keep your information only as long as needed for:
– Providing services
– Legal / tax / accounting requirements
– Resolving disputes
You may request account deletion by contacting us (see below).
8. Children’s Privacy
The App is not directed at children under 13.
We do not knowingly collect personal data from children under 13. If you believe a child has provided data, contact us and we will delete it.
9. Your Rights
Depending on applicable law, you may:
– Access or update your account information
– Request deletion of your account / data
– Opt out of promotional notifications (App / phone settings)
– Withdraw consent where processing is based on consent
For requests, contact us using the details below.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The “Last updated” date will change when we do. Continued use of the App after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data:
Website: https://rv-mart.com
Privacy Policy page: https://rv-mart.com/privacy-policy/
WhatsApp / Support: +91 99353 35741
Email: support@rv-mart.com